Returns & Exchanges

Due to the custom nature of each order, there are no refunds, or exchanges on custom printed items.

Heavenly Jewell's will provide a mockup of your design/item prior to printing for approval. 

You are FULLY RESPONSIBLE for the final proof and layout approval prior to printing. HEAVENLY JEWELL'S is NOT LIABLE for errors in a final product caused by any of the following reasons:

• omitted 
• mistyped 
• misspelled words 
• grammar 
• punctuation 

You understand that any errors existing on the approved proof will be printed and that any additional costs incurred to fix these errors are your responsibility and are not eligible to re-run free of charge.

If there is an error as a result of Heavenly Jewell's, we will work to fix it as quickly as possible at no additional charge to you. 

Once you have received your order, you should notify us within 3-7 business days of receipt if there was an issue, along with visual proof of the error. At that time Heavenly Jewell's will review the information submitted and provide an update on how we will fix it.

We will not accept returns or exchanges beyond 15 business days after receipt of your order.

If you find yourself with questions or concerns, please feel free to contact us by email at customercare@heavenlyjewells.com.