What is the estimated delivery time and how is it calculated?

Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you (or availablefor local pick up). The EDT is the sum of estimated fulfillment and shipping time (if applicable).

Estimated fulfillment + Estimated shipping = Estimated delivery time

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

• Issues with print/embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions

From apparel to non apparel items, the average fulfillment timeframe is 3-7 business days. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

We work our hardest to meet our estimated delivery time. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days.

Get in touch with us through the Contact Us section of our site or by email to customercare@heavenlyjewells.com, we’ll check your order status and let you know how to proceed.